Privacy Policy

1. Introduction

writqhnq B.V. ("we," "our," or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website writqhnq.top and use our services.

This policy complies with the General Data Protection Regulation (GDPR) and other applicable Dutch and EU privacy laws.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Name and contact information (email, phone number, address)
• Vehicle information (make, model, year, VIN)
• Purchase history and preferences
• Communication records and correspondence
• Payment information (processed securely by third-party providers)

2.2 Technical Information

We automatically collect certain technical information:

• IP address and browser type
• Operating system and device information
• Website usage data and navigation patterns
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your personal information for the following purposes:

3.1 Service Provision

• Processing and fulfilling orders
• Providing customer support and technical assistance
• Communicating about products and services
• Managing your account and preferences

3.2 Business Operations

• Improving our website and services
• Conducting market research and analytics
• Ensuring security and preventing fraud
• Complying with legal obligations

3.3 Marketing (with consent)

• Sending promotional materials and newsletters
• Personalising marketing communications
• Conducting customer satisfaction surveys

4. Legal Basis for Processing

Under GDPR, we process your personal data based on:

• Contract Performance: Processing necessary to fulfill our services
• Legitimate Interests: Improving services, security, and business operations
• Consent: Marketing communications and optional features
• Legal Obligation: Compliance with applicable laws and regulations

5. Information Sharing and Disclosure

We may share your information with:

5.1 Service Providers

• Payment processors and financial institutions
• Shipping and logistics partners
• IT service providers and hosting companies
• Customer support platforms

5.2 Legal Requirements

• Law enforcement agencies when required by law
• Regulatory authorities and government bodies
• Legal proceedings and dispute resolution

We do not sell, trade, or rent your personal information to third parties for marketing purposes.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal data:

• SSL encryption for data transmission
• Secure servers and databases
• Access controls and authentication
• Regular security assessments and updates
• Employee training on data protection

7. Data Retention

We retain your personal data only as long as necessary for:

• Fulfilling the purposes outlined in this policy
• Meeting legal and regulatory requirements
• Resolving disputes and enforcing agreements

Specific retention periods:

• Customer data: 7 years after last transaction
• Marketing data: Until consent is withdrawn
• Website analytics: 26 months
• Communication records: 3 years

8. Your Rights Under GDPR

As a data subject, you have the following rights:

To exercise these rights, contact us at privacy@writqhnq.top. We will respond within 30 days.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience. For detailed information about our cookie practices, please see our Cookie Policy.

Types of cookies we use:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand website usage
• Marketing Cookies: Used for advertising and personalisation
• Preference Cookies: Remember your settings and choices

10. International Data Transfers

We primarily process data within the European Economic Area (EEA). If we transfer data outside the EEA, we ensure appropriate safeguards are in place:

• Adequacy decisions by the European Commission
• Standard Contractual Clauses (SCCs)
• Binding Corporate Rules
• Certification schemes

11. Children's Privacy

Our services are not directed to children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal data from a child under 16, we will take steps to delete such information promptly.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending email notification to registered users
• Displaying a notice on our homepage

Your continued use of our services after any changes constitutes acceptance of the updated policy.

13. Contact Information

If you have questions about this Privacy Policy or our data practices, please contact us:

14. Supervisory Authority

If you believe we have not adequately addressed your privacy concerns, you have the right to lodge a complaint with the Dutch Data Protection Authority: